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Frequently Asked Questions

Reform RX has partnered with Klarna to offer simple financing— making it easier to bring home a Reform RX.

Financing available from 0-24.99% APR. Financing options are subject to Klarna approval and are based on a soft credit check and historical Klarna usage.

Get the Reform RX for as low as $111 per month (depending on state taxes) over 36 months at 0% APR, based on Reform RX reformer pre-sale full price of $3995. 

Reform RX All-Access Membership of $39/mo separate. Minimum 12 month term applies.


If you are not satisfied with your Reform RX, you can request a return within 14 days from time of delivery.

Reform RX’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Reform RX Warranty.

Because of the size and weight of our fitness products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Reform RX.  Returns will be charged an additional return shipping fee of $300 or more for Reform RX, depending on your location.

If your Reform RX is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Reform RX reserves the right to refuse a refund or to charge additional restocking fees, at Reform RX’s sole discretion.

If your Reform RX is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us at support@reformrx.com 

Returns Policy

Yes. Reform RX warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery. 

Reform RX warrants the components and all original parts of the Reform RX - straps and loops, custom sticky mats, Signature Springs against defects in workmanship and materials for a period of 12 months from the date of original delivery.


Reform RX warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.


For more information visit https://www.reformrx.com/pages/equipment-limited-home-use-warranty

For all orders placed during our pre-sale (up until January 31, 2022), we estimate shipping to take place in May 2022.
After you have completed a workout on your Reform RX, you will be able to view a breakdown of your post-workout analytics, including the total number of calories burned, total power output and your heart rate zones.

MyScore will increase over the course of the workout based on the time you spend in different heart rate zones. We calculate your heart rate zones and after class, you can view your My Score for that workout in your workout history and compare it to previous workouts based off of the history on your Reform RX profile. 

The maximum user weight capacity is limited to 375lbs. The Reform RX’s smart spine range is tested for users up to 6’7" height.

There is no minimum size, weight, or build for using Reform RX. It's one of the most versatile pieces of fitness equipment for smaller or younger athletes. However, the minimum age for use is 13 years.

Note: Use of the Reform RX by anyone under the age of thirteen (13) is not permitted.

Pilates socks that have grip points are recommended for comfort and traction when using the RX but are not essential. 

While this is completely up to your personal preference, we can suggest a few best practices for what to wear while training on the RX:

Generally opt for comfortable exercise clothes.

Slim-fitting trousers or shorts work well on Reform RX. Avoid long or flowing clothes, especially anything which could potentially become caught in the sliding carriage. (Use your own best discretion on this.)

We recommend wearing pilates grip socks for comfort and traction. 


Long hair should be tied up.

No. Reform RX does not currently support alternate input devices of this type. While they may show up in the Bluetooth pairing menu, they will not be able to work correctly with Reform RX.

Footprint

Length - 112.5 inches

Width - 27.5 inches

Height - 30.5 inches


Weight

Bed - 230lbs

Bed with tablet  - 244lbs

User Height Range - 4'10" to 6'7"

Weight Limit - 375lbs


Sounds and Screen

Size - 21.5"

Resolutions - 1920 x 1080 FHD

WiFi - 802. 11a

RAM/Memory - 2GB/16GB

Bluetooth - BT 5.0

Sensor NFC

2x Rear Inbuilt Speaker 

We recommend a dedicated 10 Mbps of bandwidth for Reform RX to ensure smooth streaming and a seamless connected-fitness experience.


This should be well-within the capability of most homes that use a Broadband internet service (Cable, Fiber etc.)

Yes, If you go to the settings icon, your bluetooth headphones or earphones can be linked via the bluetooth icon.

Reform RX is a commercial grade quality Reformer and therefore designed to endure heavy use whether in your home or in the studio. We have run millions of cycles as part of a two year test period to ensure its functionality and durability. Reform RX’s components are water and sweat resistant and designed to be long-lasting.


Yes. Heart rate will be displayed when watch is synced with Reform RX. 

The RX springs are housed in the Smart Spine of the Reform RX.  As a user you only need to press down on the colour coded buttons to engage the resistance, and simply lift up to release the resistance. 

The colour coded buttons are equipped with the following weight:

Green - 22lbs 

Red - 44lbs

White - 44lbs

Blue - 33lbs 


By visiting our website on a mobile device you can gain access to our View In Your Space virtual reality feature which scans your space and provides an idea of how the RX will look and feel in your space.

If you have never done Reformer Pilates before, it is best to visit the How To section and start with the beginner breakdown of exercises found here. Then when you are confident with some introductory repertoire you can venture into a beginner class that is aligned with your goals. We will suggest our cardio section if you are looking to lose weight or improve your endurance and our strength section for muscle tone and/or improving overall strength for example.  

By purchasing a subscription you will get full access to all of Reform RX’s available classes, content, and features. Classes ranging from 5 mins - 45mins specific to user goals such as endurance, strength, weight loss and flexibility.


100+ library of content across cardio, strength, flexibility and how to.


Motivating RX community ensure and inspire with followers and following


Post class analysis of your workout performance


MyScore(TM) integration to ensure you’re in the correct heart rate zone to achieve your goals


Bring friends and family together (up to 8 users) can enjoy the health and well being benefits  


Recovery and stabilisation techniques for injury prevention and habitation


Pre and Post Natal workouts to maintain mental and physical health


Classes tailored around maintenance of muscle mass, bone mass and strength during menopause. 


(12 month minimum term) 

Yes, absolutely! Only one paid membership per Reform RX is required for up to eight users, even if you have multiple users in your home who use it.

Your friends and family will be able to have separate accounts, with all stats and progress for each user saved independently.

No, not at this time. To train on the RX, you will need to have a subscription that will provide you with access to a library of 100+ classes.

As part of our exclusive pre-sale offer, our All-Access Membership costs $39 per month (minimum 12 month contract)*. By purchasing a subscription you will get full access to all of Reform RX’s available classes, content, and features. 

We have an ever-growing library of 100+ classes with classes ranging from 5mins-45 mins across four key genres: cardio, flexibility, strength and how to. Users can select classes specific to personal fitness goals such as endurance, strength, weight loss and flexibility.  Our world-leading instructors offers classes for beginner, intermediate and advanced levels. 

The All-Access Membership means you'll be able to receive post-class analysis of your workout performance and combined with MyScore(TM) integration, ensure you're in the correct heart rate zone to achieve your fitness goals.

Connect with and motivate other RX users via the community function of our platform. With one paid subscription, you'll be able to create up to 8 accounts, so your friends and family can all enjoy the health and wellbeing benefits that Reform RX has to offer.

*monthly subscription fee based on orders placed before January 31.

Our programs are designed with goals as the focus. If your goal is to improve your cardiovascular endurance or targeted muscle tone or perhaps weight loss than you can find the programme that meets your goals across our three levels. 

Our world-leading instructors teach reformer Pilates in a dynamic, contemporary style. The classes are broken into four sections: Strength, Cardio, Flexibility and How-to, and are also split into beginner, intermediate and advanced level, so will all vary in pace. 

To view sample classes, please visit our YouTube channel here.

With so many options for beginners we know it can be hard to choose the right programme or class. We have included our top 2 programmes for beginners looking to start their RX journey with a goal of understanding the machine and improving overall base fitness and wellbeing. https://www.youtube.com/channel/UCbFbpGd37yh_zlzrxIUrKyA

Warm-up will get you ready, physically and mentally, for an upcoming RX workout.


Cool Down is designed to help you recover and relax after any class.


How To is the lowest intensity category targeted at educating the user of exercises with a focus on form.


Strength / Cardio / Flexibility - Pre-recorded workouts at various difficulty levels:


Strength is moderate in intensity, with toning muscular endurance as the primary benefits.


Cardio delivers the most vigorous and challenging workout, available across three varying levels, enabling you to test your limits and offering a full spectrum of cardio and endurance training to improve heart health.


Flexibility is moderate in intensity with a focus on decreasing muscular stiffness and increasing range of motion for overall improved physical performance.